Supporter Promise

We promise:

To commit to high standards

  • We adhere to the Code of Fundraising Practice.

  • We monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

  • We comply with the law as it applies to charities and fundraising.

We are clear, honest and open

  • We tell the truth and we will not exaggerate.

  • We do what we say we are going to do with donations we receive.

  • We are clear about who we are and what we do.

  • We give a clear explanation of how you can make a gift and change a regular donation.

  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.

  • We are able to explain our fundraising costs  and show how they are in the best interests of our cause if challenged.

  • We ensure our complaints process is clear and easily accessible.

  • We provide clear and evidence based reasons for our decisions on complaints.

We are respectful

  • We respect your rights and privacy. Your data is safe with us. We take our obligations very seriously and we will never sell your data to third party organisations.

  • We do not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

  • We have a procedure for dealing with people in vulnerable circumstances. Read our Vulnerable Supporter Policy for more information.

  • Where the law requires, we will get your consent before we contact you to fundraise.

  • If you tell us that you don’t want us to contact you in a particular way we will not do so.

We are fair and reasonable

  • We treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

  • We take care not to use any images or words that intentionally cause distress or anxiety.

  • We take care not to cause nuisance or disruption to the public.

We are accountable and responsible

  • We will do all we can to ensure that our fundraisers, volunteers and third party agencies working with us comply with all fundraising regulations and this promise.

  • Where we work with third party agencies we will provide training and monitor their work. We will act quickly if they do not meet the high standards we set.

  • We will always provide easy ways for you to contact us and our Supporter Services team is on hand to help answer any queries you may have.

  • If you are unhappy with anything we’ve done you can contact to make us aware of a concern or a complaint using our complaints policy. If we make a mistake we will apologise and do everything to put things right.

  • We monitor and record the number of complaints we receive each year and share this data on request.

If you have any questions please contact our team via mail@awareness-foundation.com or call 020 7730 8830 and they will be happy to help.

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020 7730 8830

Lodge House, 69 Beaufort Street, London SW3 5AH, UK

The Awareness Foundation is a Registered Charity in England & Wales (No. 1099873)

We rely primarily on individual donations and we receive no central or Church funding

©2018/19 by the Awareness Foundation

This website is built and maintained by the Awareness team.